This is a useful site that really focuses on the importance of customer feedback systems. There is a lot of information to be found here that will be most beneficial to any business of any size. Some of the highlights of what can be found here include the following.

Feedback Problem Solving

This revolves around various types of solutions that companies can rely on to deal with their customer feedback needs. Any business needs to hear what their customers have to say. Different methods have to be used to encourage customer feedback, and some products are available to help with this.

Good Customer Service

There is an interesting post here that goes over the basics of excellent customer service. It is easy to forget about some of these when there are so many other responsibilities that a company has to deal with. Or if a company is doing well, they sometimes become complacent about the type of customer service they are providing.

Keeping Customers Happy

Keeping customers happy is good business. There is a fascinating post here that covers the different aspects of doing this.

Poor Customer Service

To understand the importance of excellent customer service and relying on the best resources, a company must also understand the potential consequences of poor customer service.

Customer Service and Stress

Being a customer service representative can be stressful. Some products are available to help with this, but there is also a post here with some great ideas to help with stress reduction.