How does NPS & Online Reviews effect the Beauty Industry?
We use the world’s leading metric of customer happiness: the Net Promoter Score® (NPS). The beauty industry has a NPS Benchmark of 64. We give visibility to salons empowering them to see how they stack up against their competition.
In the competitive world of beauty, reputation & word of mouth is everything. Fully leverage your online presence to rank higher with online searches and social media presence, by turning your happy customers into online advocates.
So how is Out of ten different?
We understand you & your customers are busy! So we prompt your customers for feedback at a time that suits, gaining maximum engagement. Perhaps 24 hours after that new balayage? or 48 hours after a new colour? It’s what works for you!
We only use conversational, interactive SMS conversation to personalise the experience whilst achieving the highest engagement possible!
Beauty industry statistics
93% of customer read online reviews before purchasing.
94% of customers would avoid somewhere with a low rating.
1 out of 26 UNHAPPY customers, will actually complain.
How Out of Ten Helped Eva & Frankie Hair Salon?
Eva & Frankie before:
- No insight into customer service.
- Zero online reviews.
- Struggled with customer retention.
Eva & Frankie after:
Drove their NPS from 41 to 84, far surpassing the industry average of 64, they championed this achievement too, generating more business.
Have a 5.0 Star rating on Google, attracting new customers & growing their client base
Reduced customer churn from 22% to 8%, making the business more profitable.