Work hard for your online results
Like most things in the fitness industry. You have to work hard for the results. Your online reputation is exactly the same. Nobody gets abs by mistake and no business has a five star rating by chance neither.
Out of Ten are here to do the heavy lifting for you. We turn happy customers into five star reviews, driving new customer to your gym or bootcamp. On the flip side we also tell you directly when you have an unhappy customer, before they tell their friends and leave bad reviews online.
“93% of customer now read online reviews before deciding where to spend their money” As competitive as the industry is, drive your online reviews, boost retention and watch your business thrive.
How Out of Ten helps you get 'feedback fit'
We use the world’s leading metric of customer happiness: the Net Promoter Score® (NPS). The Fitness industry has a NPS Benchmark of 65. We give visibility to owners & managers empowering them to see how they rank against their competition. We understand you & your customers are busy! So we prompt your customers for feedback at a time that suits, gaining maximum engagement. Perhaps 2 hours after PT session? or 3 months after joining their new gym? It’s what works for you! We only use conversational, interactive SMS to personalise the experience whilst achieving the highest engagement possible! All your data can be viewed on your simple dashboard 24/7. We have no lock in contracts
and it takes only ten mins to set up. View our plans here.
Fitness Industry industry statistics
Only 1 out of 26 unhappy customers will actually complain.
Only 8% of customer will respond to feedback email, compared to 95% of feedback SMS.
84% of people trust online reviews as much as a personal recommendation.