How Out of Ten helps Hotels & Resorts gain feedback and boost online reviews

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Tripadvisor, Yelp or Google? Which ever platform you value most, one thing is for sure. You can bet customers will check out your online review before choosing to stay with you.

Consider 93% of customer now research online reviews prior to deciding where to stay, they are arguably more important now than ever before. As we recognise the sensitivity and dependance the industry has with online reviews.

Let Out of Ten, gather feedback, provide insights and build your online reputation. Use customer feedback as your marketing engine with our software, putting your raving fans on a pedestal.

 

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Why use Out of Ten for Hotels & Resorts to gain sterling reviews and actionable feedback

We use the world’s leading metric of customer happiness: the Net Promoter Score® (NPS). The Hotel & Resort industry has a NPS Benchmark of 44. We give visibility to owners & managers empowering them to see how they stack up against their competition. We understand you & your customers are busy! So we prompt your customers for feedback at a time that suits, gaining maximum engagement. Perhaps 2 hours after check in? or 24 hours after check out? It’s what works for you! We only use conversational, interactive SMS conversation to personalise the experience whilst achieving the highest engagement possible! All your data can be viewed on your simple dashboard 24/7. We have no lock in contracts

and it takes only ten mins to set up. View our plans here.

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Hotel & Resorts industry statistics

  • 95% of customers respond to SMS vs Just 8% email.

  • Only 1 out 26 unhappy guests will actually complain.

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    54% of guests would not consider your hotel if you have a rating of 3.5 stars or below.

Out of Ten is used within the Hotel & Resort industry across Australia & overseas.

Contact us today & see how we can help your Hotel or Resort, gain crucial insights & attain the reputation you deserve, taking your business to the next level.