How Out Of Ten helps the medical industry with patient reviews and surgery feedback
Online feedback is the new word of mouth referral. Patients have more platforms than ever to leave their feedback in a public way. If left unmanaged, we all know how that could turn out for business. Research shows that nearly 50% of people trust online reviews as much as they trust a friend or family recommendation.
Let Out of Ten manage & build your online reputation. Hear what your patients are saying about you on Google, Facebook and other online review sites. 93% of patients will check out your online reputation before visiting your practice, lets make sure its a good one…
Improving the patient experience is paramount for all medical practices including Dentists, Physios, Chiropractors and of course Doctors. In-fact it’s import to just about any medical practice that cares about patient feedback. The Out of Ten solution provides patient feedback in real time and supercharges your general practice online google reviews.
Keep your finger on the 'feedback pulse'
We use the world’s leading metric of patient happiness: the Net Promoter Score® (NPS). The medical industry has a NPS Benchmark of 74. We give visibility to practice owners & managers, empowering them to see how they stack up against their competition. We understand you & your customers are busy! So we prompt your customers for feedback at a time that suits, gaining maximum engagement. Perhaps 2 hours after that general check up? or 48 hours after a specialised treatment? It’s what works for you! We only use conversational, interactive SMS conversation to personalise the experience whilst achieving the highest engagement possible! All your date can be viewed on your simple dashboard. We have no lock in contracts
and it takes only ten mins to set up. View our plans here.
Medical industry statistics
95% of patients will respond to a feedback SMS compared to just 8% email.
63% of unhappy patients would return, simply after an sincere apology.
93% of patients will research online reviews before choosing their doctor.