Feedback for Retail stores in real time.
What happens when a customer leaves your store? Are they telling their friends about you? Have you wowed them with the best customer service on the high street? If you are not measuring your performance you could be missing out on retail opportunities that are right in front of you.
84% of consumers now trust online reviews as much as a personal recommendation
Out of ten provides a solution for retailers to measure customer feedback in real time and help promote happy customers into 5 star online reviews that both improve your online reputation and organic search ranking.
How does Out of Ten Help Retail?
The retail industry is so competitive now, especially with the rise of the internet. Brick & mortar stores have to leverage their personal customer experience to gain an advantage over online.
We use the world’s leading metric of customer happiness: the Net Promoter Score® (NPS). The Retail industry has a NPS Benchmark of 74. We give visibility to owners & managers empowering them to see how they stack up against their direct competition. We understand you & your customers are busy! So we prompt your customers for feedback at a time that suits, gaining maximum engagement. Perhaps 2 hours after paying? or 3 days after their new purchase? It’s what works for you! We only use conversational, interactive SMS conversation to personalise the experience whilst achieving the highest engagement possible! All your data can be viewed on your simple dashboard 24/7. We have no lock in contracts
and it takes only ten mins to set up. View our plans here.
Retail industry statistics
Only 1 out of 26 UNHAPPY customers will actually complain.
95% of customer will respond to a feedback SMS compared to just 8% email.
Build repeat business by offering 'on the fence' customers a reason to shop again with you.