Out Of Ten work with the tradies and construction workers to gain important feedback and manage online reputation.
Whether you’re and Electrician, Plumber or working within the general trade industry, we all know that the best way to win business is with great customer service and quality work.
Online reviews are now read by 95% of people before deciding which service to use. A Customer looking for a reliable tradesperson is no doubt reading your online reviews to make sure you’re a tradesmen they can trust.
How do you manage your online reputation? How do you get real time feedback from you important customers?
Out of ten works with all trades to supercharge online reviews and provide real insights into customer service. If you are a one man band or have 40 vans on the road. Out of Ten offers a solution that is easy and affordable that is up and running without any fuss.
Turn you happy customers into 5 star reviews and make sure you know when a customer is unhappy with our ‘live alerts feature’
We know you're busy, so Out of Ten makes it easy
We put everything all in one simple place. Live customer service score, real time comments and accurate benchmarks to other companies in your trade so you can see how you stack up!
We know you’re time is valuable so our platform, takes care of all the customer aftercare, gaining feedback, encouraging 5 star online reviews and bringing unhappy customer straight to your attention.
We understand your customers are busy are busy too! So we prompt your customers for feedback at a time that suits, gaining maximum engagement. Perhaps 2 hours after payment? or 48 hours after the job is complete? It’s what works for you! We only use conversational, interactive SMS to personalise the experience whilst achieving the highest engagement possible! We have no lock in contracts
Plus it takes only ten mins to set up. View our plans here.
Trades and Construction industry statistics
Only 1 out of 26 Unhappy customers will actually complain to you.
95% of customers will respond to an SMS compared to just 8% email.
84% of customers now trust online reviews as much as a friends recommendation.